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In March/April 2008 I had occassion to need my online banking password
reset. After waiting 6 weeks and wasting 4 phone calls I discovered that
they knew there had been a problem with new passwords having been 'lost in
the post'.
At no point did anyone from Abbey contact be to confirm whether I'd received
the new password.
I've moved as much as I can to NatWest. I'm much happier there.
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Dear Helen Matthews,
Do you WANT to loose ANOTHER CUSTOMER?
See the article included below - my experience is EVEN WORSE.
I bank with Abbey (chosen originally for a reputation for good service) and
have been trying to get a Credit Card application though for 3 MONTHS. I'm
not writing the whole saga in here again. I've complained and left messges
and spoken to folk who undertake to get back to me and never do.
I gave up in the end and now have a Barclay Card. Their service has been
acceptable.
I received an application for an Abbey CCard recently and thought I might
give you another chance. What a waste of time. I've been accepted, but the
"Customer identifcation req. leaflet" was not included with your letter. No
problem, I thought - anyone could make that mistake so I called 08456021582
to confirm what I should send.
No hope, on the first attempt I was cut of no doubt costing me 6p for nothing,
when I did get though - I discover I need to end the card number to continue.
PLEASE ARE YOU SERIOUS. I don't have the card yet!?
If you don't want me closing my current account get back to me via email
otherwise I'm off to Barclays for that too.
Paul
Someone else with a similar issue wrote:
http://forums.moneysavingexpert.com/showthread.html?p=6749143
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This issue has subsequently been resolved. I beleive it was in relation to
an email I sent to what I guessed Helen Matthews' email address was.
Someone named Daniel (surname and email known, but withheld) contacted me
and offered reasonable explainations for what had happened and well as
arranged the necessary appointments etc. for me to re-apply quiickly (took
literally less than an hour on a Saturday).
As at 2007/11/17 13:26...
DNS lookups for domains on the 123REG tag, hosted on their servers are not
being returned correctly.
This situation has persisted for over 12hrs without any notice on their
website (as least not that I can find, and I've spent time looking!).
Emails to support@123-reg.co.uk are not answered by a Human, in fact the
automated response indicates that "This email address is no longer in
use for support, please click on this link http://www.123-support.co.uk/ to
submit your question.".
The Support URL is inaccessible (also over 12hrs, they should reasonably know
about this).
Other people have reported similar symptoms.
=> http://www.iross.net/blog/2007/11/17/123reg-outage/
=> http://blogs.cnet.com/8301-13505_1-9819551-16.html
Even if this issue is resolved now the lack of communication is simply
unacceptable.
These guys take your email and keep sending you unsolicited commercial
email (UCE). The unsolicited is a matter of contention I suppose.
I would have no issue if there was a single click to unsubscribe, but it
would seem that to unsubscribe you need to do a password recovery and log
in to change preferences. Simply unacceptable.
I've reported via spamcop for a period, but it seems that route is now
exhausted.
I have noticed though that it's quite easy to block based on sender:-
in my /etc/mail/access I added this line:
From:confusedcom.bounce.ed10.net 550 SPAM source - confused.com has no
proper unsubscribe link
Hopefully that will stop this!
Calling T-Mobile (the call center on the 150 number) is a thoroughly pointless, useless and painful experience. Calling any call center is an unpleasent and impersonal experience, but one where the staff have no language or cultural bond with the clients is much, much worse - it makes the process so impersonal.
Today I heard "happy new year" during a call at around 16:00 thus (based on time difference) I figure the call center is based in Malaysia. Eventually (this was my 3rd call) I got a call back from 08454125000 (caller in the UK) and within 5 minutes my problem was solved (or rather I got a categorical "there is nothing we can do for you, there is no fault in our equipment or yours there is just a dead spot in your flat, tough").
During all the previous calls the operators were just not being allowed to be honest (this is as much the call center script writers' fault as anyone elses).
I'm dissapointed, but I'm no longer angry (I was seething).
T-Mobile, get a UK call center.
These guys have an issue with honesty. I hope that either someone on their board realises this or that someone buys them out and changes their customer service culture.
I've had a run in with them regarding a clicking sound on my Ecotec 824 that was handled very badly. They clearly know there is a manufacting issue (really it's and assembly process defect) but there is nothing on their website and from call center up to Technical Manager seem to have their heads in the sand (they will not admit it) despite the wealth of media on the internet and theis own service engineers knowing exactly what is wrong.
I live in the London Borough of Sutton in Surrey, but am originally from East London in South Africa.