I've had enough of big companies/organisations getting away with shoddy service, or disregarding single clients. And other organisations not getting credit for GOOD service so I've decided to keep track!

Good Service

First National Bank

First National Bank

First National Bank - www.fnb.co.za

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In July 2008 I received notification that if I elected to I could change my
bank charges scheme.  The offer seemed a good one, well communicated with an
offer to email a particular address should I wish to proceed.

I was somewhat dubious (the address was very clearly FNB, I was quite
satisfied that the offer was in no way suspicious) but I could see this
becomming a longer operation.

I had a prompt reply just confirming I'd understood the term and conditions
and after I'd acknowleged I received another email confirming with a screen
shot all the parameters of the transaction.

How brilliant was that?  

This is truly the most outstanding service I have ever received from a Bank. 

FNB Well done.