Dear Mr Sullivan,

I am writing to let you know that I have looked into your concern raised in
your email on 24 February 2014 regarding the email alerts Customers receive
in regards to monthly statements.

I would like to thank you for the time you have taken to write into us and
we will take into consideration the feedback you have provided.

I understand you were unhappy that you did not receive an email alert
regarding your monthly statements. I apologise for the inconvenience this
has caused you. As explained by my colleague, the reason why you did not
receive an email alert was due to the fact you have various relations with
Metro Bank via Personal and Business banking.

To avoid Customers receiving more than one alert, we implemented some
changes to prevent duplicated emails for Customers with several business and
personal accounts. Unfortunately, this resulted in you not receiving these
alerts. I can confirm that we have now made changes to enable you to receive
these alerts from March.

Providing great service to our customers is very important to us at Metro
Bank and I would like to personally thank you for bringing your concerns to
my attention.

Please treat this as our final response in this matter. If you disagree with
the conclusion above, you can of course refer your complaint to the
Financial Ombudsman Service (see the enclosed leaflet which provides advice
on how to do this) within six months from the date of this letter.

Thank you for your patience and I hope that you will continue to bank with
us at Metro Bank and allow us to demonstrate our commitment to customer
service.

Yours sincerely,



Stephen Sargeant
Customer Relations Manager